Delivery & Returns
Where do we deliver?
In an ideal world, we would like to be able to spread The Party Pirate love across the globe, but things are not that simple. In the meantime, we deliver to the UK, Channel Islands, Isle of Man, and British Forces Post Office, as well as most of Europe and as much of the rest of the world as we can.
How much does it cost and how long does it take?
Weíve tried to keep the prices down as much as possible and offer £3.95 postage (UK customers only). We will endeavour to dispatch your order within 3-5 working days, we will either send your order with Royal Mail or a courier depending on the weight and size of the parcel. UK orders over £40 are eligible for free standard delivery.
|UK Delivery||Cost||Delivery Time|
|Standard||£3.95||Dispatched within 3-5 working days|
|Express||£6.95||Dispatched within 2 working days|
|Free||£0.00||Free Standard delivery on orders over £40. Dispatched within 3-5 working days|
|Collection||Free||Please contact us to arrange collection from our premises in Bath|
|Channel Islands||£10||3-5 working days|
|Isle of Man||£10||3-5 working days|
|Republic of Ireland||£20||3-5 working days|
|Europe||Please contact us|
|USA and Canada||Please contact us
|Rest of the world||Please contact us|
Guide prices are for a typical 3kg parcel. When placing your order please assume you will be charged according to the above. If your parcel is heavier than 3.5kg, we will contact you with any additional charges prior to dispatch.
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. Please note that working days are Monday to Friday, excluding bank holidays.
If you are local and would prefer to collect your order from us personally, please contact us beforehand to ensure that your order is all packed up and ready to go, there is no delivery charge for collected orders.
We really hope that you love everything you have ordered, but if you donít, or itís not quite right, donít worry. As long as the items are unopened in their original packaging, and all labels are intact, then please feel free to return them within 7 days for a full refund. Please note we are unable to offer refunds for edible items.
Please contact us first at firstname.lastname@example.org to arrange an exchange or refund.
Please note, however, that you will need to cover the costs of returning any items, unless they are faulty, and we will not refund the initial delivery costs.
We will try and process your return as quickly as possible, but please allow up to 30 days.
Please send your returns to:The Party Pirate