Where do we deliver?
We currently only deliver to the UK.
How much does it cost and how long does it take?
We aim to dispatch your order within one working day, we will either send your order with Royal Mail or a courier depending on the weight and size of the parcel.
STANDARD DELIVERY – £2.95
Your delivery will take an estimated time of 3-5 working days from dispatch (Monday – Friday).
Our standard delivery charge is for mainland England, Scotland (excluding Highlands) and Wales. For other areas, please see below.
EXPRESS TRACKED DELIVERY – £7.95
Your delivery will take an estimated time of 1-2 working days from dispatch.
Order by 11am. Your parcel will be dispatched on the day of order to arrive with you within an estimated 1-2 working days. Orders placed after 11am Friday or over the weekend will be dispatched the next working day.
Our express tracked delivery charge is for mainland England, Scotland (excluding Highlands) and Wales is for orders before 11am. For other areas, please see below.
FREE COLLECTION – FREE!
If you are local to us in Bath or Bristol and would prefer to collect your order from us in person, please contact us beforehand to ensure that your order is all packed up and ready to go, there is no delivery charge for collected orders.
NORTHERN IRELAND, SCOTTISH HIGHLANDS, CHANNEL ISLANDS & ISLE OF MAN – £3.95
Your delivery will take an estimated time of 3-7 working days from dispatch.
NOTES:
We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control. All delivery dates that we give are only for your guidance. We will not be responsible if your order is delivered late. If there is no one to accept delivery, information enabling you to complete the delivery will be left. Despatch of goods constitutes fulfilment of contract.
Refused deliveries will incur a return parcel charge of £7.95 in addition to any charges mentioned elsewhere on this page.
Working days are Monday – Friday, excluding Saturdays and Sundays and Bank Holidays.
For all deliveries we are unable to issue any delivery charge refunds if the recipient is not at home.
DAMAGE IN TRANSIT
All orders are thoroughly checked at point of packing and dispatch to ensure that all are in perfect condition when they leave us. But, in the unlikely event that your order is damaged or are not as requested, please email us within 24 hours with details and return the order to us in the original packaging. We will then give you an immediate exchange or a refund.
ORDER NOT RECEIVED
If we are not informed of deliveries not being received within 21 days of the order day, we will no longer be able to investigate this with our couriers and as such no refunds, returns of cancellations will be allowed.
Returns
We really hope that you love everything you have ordered, but if you don’t, or it’s not quite right, don’t worry. As long as the items are unopened in their original packaging, and all labels are intact, then please feel free to return them within 7 days for a full refund. Please send via recorded delivery and retain proof of postage. Please note we are unable to offer refunds for edible items or custom made / personalised products.
Please contact us first at info@thepartypirate.com to arrange an exchange or refund.
Please note, however, that you will need to cover the costs of returning any items, unless they are faulty, and we will not refund the initial delivery costs.
We will try and process your return as quickly as possible, but please allow up to 30 days.
Please send your returns to:
The Party PirateRETURNS
93 Hansford Square
Bath
BA2 5LJ
Distance Selling Regulations give you the right to cancel your order and receive a full refund. The exception is goods that cannot be returned for hygiene reasons, including sweets and perishable items. Please contact us as soon as possible after placing the order. If your order has already been dispatched please follow the instructions for a refund.
Your statutory rights are not affected by our returns policy.
PLEASE NOTE:
- The return package is your responsibility until it reaches us, therefore we recommend that you send the package by recorded delivery that insures you for the value of the goods. Please keep a record of proof of postage with tracking number if available.
- The cost of returning the item is your responsibility. We will only reimburse the postal charges of returning an item or refund the original delivery charge if the item is faulty or has been sent in error.
- Please ensure you include the original invoice with your parcel.
- Please ensure all items are returned in perfect condition in their original and undamaged packaging with all labels and tags attached.