Shipping policy

Where do we deliver?

We currently only deliver to the UK.

How much does it cost and how long does it take?

FREE STANDARD DELIVERY ON ORDERS OVER £50

We aim to dispatch your order within one working day, we will either send your order with Royal Mail or a courier depending on the weight and size of the parcel.

UK STANDARD DELIVERY - £3.50

Your delivery will take an estimated time of 3-5 working days from dispatch (Monday - Friday). 

UK EXPRESS TRACKED DELIVERY - £7.95

Your delivery will take an estimated time of 1-2 working days from dispatch. Order by 11am. Your parcel will be dispatched on the day of order to arrive with you within an estimated 1-2 working days. Orders placed after 11am Friday or over the weekend will be dispatched the next working day. 

LOCAL CLICK & COLLECT FROM BATH - FREE!

If you are local to us in Bath, Bristol, Frome, Chippenham, Trowbridge and would prefer to collect your order from us in person, please contact us beforehand to ensure that your order is all packed up and ready to go, there is no delivery charge for collected orders. 

NOTES:
  • We do try our best to meet the delivery timescales that we quote, but occasionally a parcel can be late due to reasons that are out of our control.
  • All delivery dates that we give are only for your guidance. We will not be responsible if your order is delivered late.
  • If there is no one to accept delivery, information enabling you to complete the delivery will be left.
  • Despatch of goods constitutes fulfilment of contract.
  • Refused deliveries will incur a return parcel charge of £7.95 in addition to any charges mentioned elsewhere on this page.
  • Working days are Monday - Friday, excluding Saturdays and Sundays and Bank Holidays.
  • For all deliveries, we are unable to issue any delivery charge refunds if the recipient is not at home.

DAMAGE IN TRANSIT

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

All orders are thoroughly checked at point of packing and dispatch to ensure that all are in perfect condition when they leave us. But, in the unlikely event that your order is damaged or are not as requested, please email us within 24 hours with details and return the order to us in the original packaging. We will then give you an immediate exchange or a refund.

PLEASE BE AWARE - you must keep and be able to show the box or parcel the item arrived in and the attached label to confirm it was from our store and delivered by our courier - without this we will be unable to refund any damages - so for a damaged item we will need within 24 hours of delivery :

  • A picture of the damaged item
  • A picture of the delivery box and attached label and inner packing
  • without the above we cannot be liable for any damage claims

ORDER NOT RECEIVED

If we are not informed of deliveries not being received within 21 days of the order day, we will no longer be able to investigate this with our couriers and as such no refunds, returns of cancellations will be allowed.